FAQ's

Store Policies

We want your shopping experience with We're Just Tutu Cute to be enjoyable, convenient, and secure. To provide the best possible customer service for our clients, we have outlined our store policies for easy reference. We hope you are able to find the information you need, but should you have further questions, email us at email@gmail.com and we will respond promptly. During business hours (M-F 10:00 a.m. - 6:00 p.m. MST) call 801-111-1111 for immediate assistance.

Thank you for visiting the We're Just Tutu Cute Boutique!



 Sizing


We have provided some general sizing guidelines for your use. In absence of this information, please keep in mind that sizes sometimes run small or large depending on the manufacturer. Unfortunately, we cannot guarantee fit and suggest that you use height and weight as your guide or order the next size larger if you have any doubts. If you would like specific measurements feel free to contact us and we will make every effort to help you order the proper fit.
For the continued enjoyment of your items please read the washing instructions carefully. Many boutique items are made of fragile materials that require special handling in order to maintain their fit and appearance.


Payments

We accept major credit cards such as Visa, Mastercard, Discover, and American Express via a Secured Shopping Cart via Paypal where you may use your credit card or account for online ordering. Paypal also allows you to directly transfer from your bank account. You do NOT have to set up a Paypal account in order to take advantage of the benefits of using Paypal. There is no cost to use Paypal.

If you prefer to place your order over the phone, simply call us toll-free during business hours at 801-666-6666. If you would prefer to mail in your payment, we will gladly accept money orders. Please note: Items will not be removed from inventory or shipped until your money order is received and cleared. If you experience any difficulties in placing an order please contact us.
 






Returns


All items are guaranteed to be as pictured and as described. Returns are accepted and refunds gladly given within 14 days of customer receipt.
Sale items, pre-orders, custom orders, and special orders are final sale and cannot be returned or exchanged.  In the event of a manufacturer defect, please notify our store immediately so that we may assist you in exchanging the item.

Returned items require authorization and are subject to inspection. Items must be unworn  or unused and all tags attached with original packaging included (hanger, plastic garment bag, shoe box, etc.). Please package items carefully as we cannot issue refunds for items damaged in transit. We reserve the right to refuse items if returned in condition other than that outlined. Returns on non-defective goods may be subject to restocking fees. In the case of exchanges, re-shipping charges will be billed to the original payment method on file.

Exchanges are processed within 14 days of receipt of the item(s). If the item you have requested for your exchange is no longer available, a credit will be issued to the original payment method on file. Refunds can only be credited to the card used to make the original purchase. We will process all returns and credits within 14 days of receipt of goods, less original shipping fees. Please note that it can take up to 60 days for a credit to actually appear on your credit card statement.
Shipping and handling fees are non-refundable. If you purchased or received an item that was shipped free of charge this amount will be deducted from your refund or credit.

Hours

Purchases may be made 24 hours a day, 7 days a week. If you have a question or need assistance, please feel free to send your inquiry to e-mail@gmail.com and we will respond as quickly as possible.